About the role
Job Description
* Supervising the daily workflow of the store; opening, closure, daily sales targets, arrivals and returns etc. * Managing and motivating employees to work based on the company’s customer service standards * Monitoring store’s performance along with the Area Manager; Being responsible for meeting agreed KPIs * Training new staff members and being responsible for the overall success of the team * Addressing customers' requests, comments, and complaints ensuring high level customers’ satisfaction * Working closely with a number of departments such as Supply Management, IT, Accounting, Marketing, HR, etc. in order to perform several operational tasks * Implementing policies and procedures based on company standards * Performing other related tasks as necessary
Qualifications
* Working experience of at least three years as a retail store supervisor * Experience in the apparel fashion industry will be considered an advancement * University Degree in any discipline will be consider a plus * Proficient user of MS Office. Knowledge of ERP system will be highly appreciated * Goal oriented and passionate with sales; Customer centric approach * Excellent verbal and written communication skills * Strong supervisory skills: approachability, energy, and enthusiasm to motivate and engage others * Ability to work well in a team environment and present a professional demeanor
Additional Information
* A great opportunity to contribute to the evolution of the company towards becoming the leading Greek truly omnichannel retailer * Participation in the retail bonus program according to the store’s goals * Private Medical Plan * Monthly meal card * Career development and growth opportunities * Significant discounts on company’s products * Positive work environment in a meritocracy workplace