About the role
Location: 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512 Schedule: Full-time | Monday – Friday, 8:00 AM – 5:00 PM
Join Our Team at Applied Innovation!
We’re looking for a reliable, detail-oriented professional to join our Customer Loyalty Center. If you thrive in a fast-paced environment, enjoy helping others, and are tech-savvy, this could be the perfect opportunity for you.
What You’ll Do:
* Answer incoming calls and respond to emails with professionalism and care
* Enter service and network-related requests into our system
* Process supply orders accurately and efficiently
* Coordinate and manage service technician call loads to ensure fast, quality support for our clients
What We’re Looking For:
* Must be 18 years or older
* Strong communication skills and a client-focused mindset
* Dependable, organized, and attentive to detail
* Proficiency with computers and various software programs
* A positive attitude and a team-player approach * A high school diploma or GED
What We Offer:
* Comprehensive benefits package including medical, dental, and life insurance
* Short-term disability coverage
* 401(k) retirement plan
* Paid vacation and holidays
* An onsite fitness center