About the role
AMI is looking for a Store Manager for Boston - Copley Place. Reporting to the Retail Director of North America, the Store Manager will ensure the store is running efficiently. Alongside his/her team, they will drive sales and performance and continually create engaging client experience and long-term relationships with clients. Store Manager responsibilities include:
TEAM MANAGEMENT
The Store Manager needs to inspire and guide their team, create a positive work environment, and foster a culture of teamwork and collaboration:
* Hire, supervision, training, and development of a high performing team
* Management and monitoring of schedules to maximize performance and profitability
* Train team on products and brand knowledge
DRIVING SALES
The Store Manager’s mission is to drive sales while creating a dynamic environment with excellent customer service:
* Supports team to achieve individual and team sales targets.
* Monitors and optimizes the Key Performance Indicators of the store and team (Conversion rate, Units Per Transaction, Average Transaction Value, etc.).
* Provides daily reports to the Retail Director and HQ.
* Works closely with Merchandising team by communicating and providing feedback and better knowledge of the customers.
* Sees business opportunity and possible challenges to help initiate changes and improve the business.
CLIENTELING AND EVENTS
* Recruits new clients (stylists, agents, prospects)
* Foster long-term relationships with existing clients; sends, follow-ups and hosts one-to-one experiences.
* Serves as the ambassador of the stylist program for the store.
* Submit in-store events proposal to the marketing team monthly (events hosted by clients, stylists, others).
CLIENT RELATIONS
The Store Manager spreads the AMI spirit by offering alongside with his/her team a unique customer experience:
* Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood
* Understands customer needs and proposes a relevant selection of products while encouraging cross
* selling.
* Drives the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients.
* Introduces new clients to the brand.
OPERATIONS MANAGEMENT
The Store Manager is the guarantor of the store image:
* Participates in the reception of merchandise and ensures supply needs.
* Ensures that the store is well maintained: presentation of products, cleanliness, maintenance of the premises...
* Follows-up & manages inventory (rotating inventories, management of cash register and stock levels and stock errors, etc.)
* Actively participates in the Visual Merchandising of the store, proposes options during rotations.
Requirements
• At least 3+ years of experience in retail management.
• Experience in luxury sales and/or designer clothing.
• Excellent interpersonal skills.
• Team-player with a strong sense of team leadership to deliver results beyond expectations.
• Masterful customer service skills and ability to foster a client-centric spirit.
• Strong interest and understanding of fashion; familiarity with the luxury market and its trends.
• A second language is preferred