About the role
Enjoy working in our nice, and clean restaurants located inside the Orlando International Airport!!!
Host/Hostess $16.00/per hour
Benefits: Insurance: Health, Dental, Vision, Life. 401K Uniform, Shoes yearly credit Paid: Vacation, Anniversary Meals Shoe yearly credit Uniform tops Sign On Bonus Referral Bonus * To maintain outstanding customer service as per the Brands standards, welcomes guests and guides them through the restaurant to their table. Works in assigned restaurant location as determined by management.
Responsibilities: * Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service * Stands at entrance and welcomes guests * Knows the menus and floor plans of the restaurant(s) * Shows guests to their tables and presents menus * Maintains balance with the workload of each server (seats every server section equally) * Maintains a clean and orderly host stand * Cleans menus and replaces damaged copies when needed * Aids servers when necessary (to help set tables, etc.) * Always maintains a pleasant and professional manner, including dress, speech, attitude, energy, etc. * Answers all guest questions or finds appropriate answers for guests * Communicates customer concerns and complaints to MOD * Performs duties with a smile and a positive attitude * Maintains display items in a clean and orderly fashion * Assists other crewmembers as needed; is aware of and alerts other crewmembers of customers’ needs * Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc. * Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments * Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA, and Brand history, etc. * Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines * Sweeps and mops as needed * Performs other duties and side-work as assigned
Qualifications * Demonstrated pleasant attitude and energy to ensure great customer service * Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines * Demonstrated ability to learn food and beverage knowledge and participate in training as required * Ability to work under pressure and multi-task in a fast-paced environment * Ability to communicate clearly and professionally with customers and crewmembers regarding food and beverage orders and customer questions and concerns * Ability to create a pleasant dining area for customers * Ability to remain alert and maintain positive attitude during slow periods * Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions * Ability to maintain a safe and clean restaurant for customers * Ability to walk and stand for long durations * Ability to do moderate to heavy lifting (25 lbs. or less) * Knowledge and adherence to MCA policies and procedures
* Knowledge and adherence to all airport rules and regulations * Commitment to service of customers, staff, co-workers, and management * High integrity and honesty, Work Ethic, passion, and commitment * Ability to work scheduled hours, including weekdays, weekends, and holidays * Follow through and dependability
Knowledge and commitment to safety and food sanitation