About the role
As a Project Manager within the Transformation Office, you will be accountable for the end-to-end delivery of assigned projects across the Group. You will lead cross-functional teams to deliver measurable business outcomes, ensuring projects are delivered on time, within budget, and aligned to defined benefits and transformation priorities. Operating in a hybrid (Agile and waterfall) delivery environment, you will work closely with senior stakeholders, business leads, and third-party partners to drive successful and sustainable change outcomes.
Key Responsibilities
Project Delivery & Ownership • Own delivery of projects from initiation through to completion and handover to BAU • Define scope, objectives, deliverables, and success criteria with stakeholders • Develop and maintain integrated project plans, milestones, and dependencies
Financial & Commercial Management • Proactively manage project budgets, including forecasting, tracking, and variance analysis • Provide clear financial reporting to inform sponsor and Group-level decision making
Governance & Reporting • Operate within established project governance frameworks (PMO / programme structures) • Produce high-quality governance packs, reporting, and steerco updates • Maintain accurate RAID logs and ensure timely escalation of risks and issues
Stakeholder & Team Leadership • Lead cross-functional teams across business, technology, and operations • Manage senior stakeholder relationships, providing clear, concise updates • Coordinate third-party vendors and delivery partners where applicable
Delivery Execution • Drive progress, remove blockers, and manage interdependencies • Ensure effective use of project tooling (e.g. Jira, MS Project, PPM tools) • Support Agile ceremonies and/or structured delivery phases as appropriate
Benefits & Outcomes • Define, track, and report on project KPIs and benefits • Ensure delivery of tangible business outcomes and successful transition to BAU • Support post-implementation reviews and continuous improvement
Skills, Knowledge & Expertise
* Experience of managing business-change projects in a fast-paced environment * Proven experience managing cross-functional delivery across business and technology teams * Experience delivering transformation and/or process improvement initiatives * Experience managing budgets, suppliers, and complex stakeholder environments * Strong stakeholder management, including senior/executive audiences * Experience of managing international projects * Strong analytical and problem-solving capability; data-driven decision making * Excellent communication skills, with high-quality written and presentation output * Ability to operate autonomously, prioritise effectively, and deliver under pressure * Experience working in Agile or hybrid delivery environments (Scrum, Kanban, etc.) * Strong governance and reporting discipline within structured PMO frameworks * Proficiency in project management tools * Resilient, adaptable, and comfortable operating in ambiguity * Collaborative and influential, with the ability to lead without direct authority * Continuous improvement mindset; driven to enhance delivery standards