About the role
Front Desk Staff
Boys & Girls Clubs of Weld County
PRIMARY FUNCTION
The Front Desk Staff member serves as the first point of contact for members, families, and visitors at the Boys & Girls Clubs of Weld County. This position is responsible for maintaining a welcoming, professional, and safe front entry environment while supporting daily club operations. The Front Desk Staff ensures accurate member check-in/out, provides information to families, assists with administrative tasks, and supports overall club safety and organization.
Front Desk Staff may work in a Club serving up to 100 youth (ages 6–18) daily.
Must be 21 years or older.
Job Status: Part-Time
School Year: Monday–Friday, 2:00 pm–7:00 pm (some flexibility), 20-25 hours a week. Summer: Monday–Friday, 8-hour shift
Pay Range: Starting at $18.00 per hour, depending on experience
KEY ROLES (Essential Job Responsibilities)
* Create a welcoming and friendly environment for youth, families, and visitors * Build supportive and professional relationships with members and parents * Ensure all members are properly checked in and checked out * Maintain accurate records and updated member information * Communicate club expectations and provide helpful information * Uphold all safety and security procedures * Keep the front desk and entryway clean, organized, and professional * Help run programs and activities as needed * Monitor bathroom passes
Additional Responsibilities
Membership & Front Desk Operations
* Greet and assist members, parents, and visitors * Monitor entry/exit to ensure only authorized individuals enter the Club * Answer phones, direct calls, and provide accurate program information * Update member information and attendance in the MTS system * Track daily membership numbers and communicate needs to staff * Assist with parent communication, schedules, and sign-out procedures
Administrative Support
* Assist with filing, documentation, and basic clerical tasks * Help maintain office supplies and organization * Support staff and leadership with communication or operational needs
Safety & Behavior Support
* Ensure members follow safety expectations when entering/exiting * Report concerns or incidents to Club leadership promptly * Support overall club safety by monitoring the lobby area
We Offer
* An opportunity to positively impact local youth and families * A supportive team environment * Personal and professional development opportunities * A fun and engaging workplace * Flexible scheduling * Training in youth development and Club operations
SKILLS/KNOWLEDGE REQUIRED
* High School diploma or GED * Experience working with children or in a customer service/administrative role * Strong communication and customer service skills * Ability to remain organized, calm, and professional * Basic computer skills; ability to learn MTS and internal systems * Ability to manage multiple tasks in a busy environment * Must pass a Criminal Background Check & Drug Test
Training Requirements
* Boys & Girls Club Basics & Safety 101 completed within the first week of hire * 30-Day: Complete Milestone 1 trainings * 60-Day: Complete Milestone 2 trainings * Attend monthly trainings for positive youth development and Club operations
Compensation: $18.00