About the role
Core Objective: Support the Service Advisors in delivering an efficient, high-quality customer service experience by assisting in customer intake, answering phones, making appointments.
Key Responsibilities
* Customer Service & Intake: Greet customers, document vehicle concerns, and assist with service appointments and check-ins * Warranty & Service Contracts: Verify warranty coverage with technicians with warranty administrator, service contracts, and applicable Ford manufacturer guidelines. * Customer Communication: Use customer lists to coordinate with the customers to have services performed: Recalls, Special order parts, etc. * Billing & Vehicle Delivery: Receive payment and close invoices for customer pick-up. * Rental Vehicles: Open and close rental agreements for rental cars. * This and other items to ensure an excellent customer experience.
Required Qualifications & Experience
* High school diploma or equivalent required. * Previous automotive service, dealership, customer service, or administrative experience preferred. * Strong communication, organization, and customer service skills. * Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment. * Basic understanding of automotive repair orders, estimates, and service processes preferred. * Proficiency in Microsoft Office and dealership management systems preferred. * Ability to handle customer concerns professionally and maintain a positive customer experience. * Valid driver’s license with an acceptable driving record.