About the role
About Parloa
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role:
As a Lead Partner Solution Engineer, you will play a key role in enabling Parloa’s partner ecosystem to successfully position, sell, and implement our conversational AI platform. You’ll work closely with strategic and emerging partners, guiding them through the technical journey from discovery and solution design to validation and deal support.
This is your opportunity to scale impact through others: equipping partners to confidently build, demo, and deliver AI-driven customer experiences while directly influencing pipeline growth and deal success.
Areas of ownership:
* Partner Technical Enablement: Enable partners to effectively position and deliver Parloa solutions by coaching them on discovery, demos, solution design, and scoping.
* Technical Sales Support (Partner-led): Support Partner-led and co-sell opportunities by leading technical discovery, solutioning, and validation throughout the pre-sales cycle.
* Solution Design & Architecture: Guide partners in designing scalable, enterprise-ready solutions aligned with customer needs and business outcomes.
* Partner Advisory: Act as a trusted technical advisor to partners, translating Parloa’s platform capabilities into clear business value for both technical and non-technical stakeholders.
* Ecosystem Collaboration: Work closely with Sales, Partnerships, Product, and Customer teams to drive successful partner engagements and aligned go-to-market execution.
* Product & Feedback Loop: Represent partner and customer insights to Product and Engineering, contributing to roadmap discussions and continuous improvement.
Who you are:
* 5+ years of experience as a Solution Engineer or in a similar customer-facing technical role within SaaS or enterprise technology
* Strong technical foundation across APIs, cloud environments, integrations, and enterprise architecture
* Experience supporting complex, multi-stakeholder sales cycles, ideally in partner or indirect sales models
* Ability to translate technical concepts into clear business value and outcomes
* Excellent communication and presentation skills, with confidence in both technical and executive conversations
* Strong coaching and enablement mindset, with the ability to guide partners effectively
* Structured and solution-oriented approach, with the ability to navigate ambiguity and multiple stakeholders
* Technical curiosity and interest in AI-driven products and customer experience
* Native or bilingual in French or Spanish and English
Our Recruiting Process:
Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
Why Parloa?
We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.
At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more. If you receive an offer of employment from Parloa, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the Form I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with Parloa.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.