About the role
Position: Dual Rate Slot Ambassador Reports To: Slot Supervisor and/or Slot Department Manager Department: Slot Department Status: Nonexempt
Starting Wage: $16.50-$20.50 per hour
Full Time Team Member eligible for Medical, Dental, Vision, & Life insurance benefits. Generous Paid Time Off plan - 401K with Match
Feather Falls Casino is seeking motivated individuals to join the #1 place to work in our area. Come be part of our Slot Service team. Experience the premier place to work in all of Northern California.
We encourage growth and learning. With your talent and our training and commitment, you will have great success as part of our team and family. If you are looking for an exceptional working experience, with a vision, commitment and empowerment, you are invited to become a part of California’s Best Team. We offer the Best Wages, Benefits and Experience to our Feather Falls Casino and Lodge family.
We are California’s Best Bet!
Position Purpose Provides service to all guests in an expedient, courteous and accurate manner. Provides information on promotions, entertainment, lodging, etc. to enhance the guest’s experience. Responsible for customer service, gaming machine payouts, and gaming machine hopper fills.
Duties and Responsibilities include but are not limited to the following: • Establish and maintain exemplary guest relations. • Provide pertinent gaming instruction to guests in a friendly, courteous manner. • Greet customers, answer questions, and assist in payout procedures. • Supervise Ambassadors when coverage is needed. • Adhere to Casino and department policies and procedures at all times. • Maintain a professional image at all times. • Recording and reporting any suspicious activity as defined by the Bank Secrecy Act (Title 31) and Feather Falls Casino Internal control policy Suspicious Activity Compliance Program.
Supervisory Responsibilities None
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be 21 years of age or older.
Education and/or Experience Education Level – High School Diploma or GED equivalent required Experience – Customer service experience preferred; money-handling experience a plus Special Skills/Certification – Good communication and problem solving skills required
Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively with customers and other employees.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data, establish facts and draw valid conclusions while providing optimum guest service.
Certificates, Licenses, Registrations Class A Gaming License (As provided for a nominal fee with a clean background check)
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand, walk and sit; use hands to finger, handle, or feel; reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl; and talk and hear. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. The employee is regularly exposed to tobacco smoke, loud noises, and bright lights.
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