About the role
This is a remote position.
> Key Responsibilities > > Monitor and resolve L1/L2 incidents in the FPSL environment within defined SLA windows; escalate L3 issues to onshore lead with full root cause documentation > Execute approved configuration changes in FPSL — posting schemas, accounting rules, product type setup — following signed-off functional specifications > Perform unit testing, regression testing, and defect tracking for all enhancement changes prior to onshore review > Maintain and update AMS runbooks, configuration workbooks, and known-error database entries > Support period-end closing activities including subledger reconciliation checks and posting log analysis > Prepare daily/weekly status reports and incident summaries for onshore review and client reporting > Participate in overlap calls with the onshore team for knowledge transfer, sprint planning, and change coordination > Manage SAP transport requests and coordinate system refresh activities per approved change management procedures > > > Working Hours > > IST hours (2:00 pm - 10:00 pm)
> Required Experience > > 3+ years hands-on SAP FPSL configuration experience; prior AMS or production support preferred > Working knowledge of FPSL posting logic: posting schema, event categories, result type mapping, and accounting rules > Familiarity with SAP S/4 HANA GL integration and the Universal Journal (ACDOCA) > Experience working in an ITIL-based AMS environment with SLA adherence and formal incident management processes > Strong written communication in English; able to produce clear technical documentation > Comfortable in a team structure with an onshore functional lead and direct client interaction during overlap hours
> Preferred Qualification > > SAP S/4HANA or FPSL certification > Experience with financial products in banking or insurance (loans, deposits, securities) > Exposure to IFRS 9 / IFRS 17 accounting requirements > Familiarity with ServiceNow or JIRA for incident and change management > Prior experience supporting US-based clients in an offshore model
Originally posted on Himalayas