About the role
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location: Winsford, Cheshire, United Kingdom / on Site
Discover Impactful Work
As a Senior Technical Applications Specialist within Thermo Fisher Scientific’s Environmental and Process Monitoring (EPM) Group, you’ll provide expert technical support and contribute to business growth across our process monitoring portfolio. You’ll advise customers on product selection and applications, conduct product demonstrations, and partner closely with the commercial team to ensure customer expectations are met throughout project delivery. You’ll also train customers, deliver presentations, and identify new business opportunities. Working with R&D, you’ll gather and share the voice of the customer to help shape the next generation of process monitoring products.
A Day in the Life:
Provide expert technical guidance and application support to customers, helping them select and successfully implement process monitoring solutions. Collaborate with commercial and R&D teams to deliver exceptional customer experiences, identify growth opportunities, and contribute to future product development.
What to expect:
* Provide technical support to customers remotely and on site, including troubleshooting and resolving application-related challenges. * Advise customers on product selection, technical applications, and process monitoring solutions. * Conduct product demonstrations, technical training sessions, and customer presentations. * Collaborate with commercial teams to ensure customer expectations are met throughout project delivery. * Identify new business opportunities and support business growth across the process monitoring portfolio. * Gather customer feedback and communicate the voice of the customer to R&D teams to support product innovation. * Build and maintain strong customer relationships through responsive technical support and service. * Manage multiple priorities and deadlines in a dynamic working environment. * Travel up to 20% as required to support customer needs and business activities.
Keys to Success:
Education
* Advanced degree with at least 5 years of relevant experience, or a bachelor’s degree with at least 7 years of relevant experience, including hands-on technical experience. * Preferred fields of study include Chemistry, Engineering, Life Sciences, or a related discipline.
Experience
* Experience working with mass spectrometry. * Experience in process monitoring is preferred. * Proven experience providing technical support remotely and on site. * Experience conducting technical training sessions, product demonstrations, and presentations. * Demonstrated experience collaborating across teams and supporting customer-facing technical activities.
Knowledge, Skills, Abilities
* Strong technical troubleshooting, analytical, and problem-solving skills. * Excellent written and verbal communication skills. * Strong customer service orientation with the ability to develop and maintain customer relationships. * Proficiency with Microsoft Office and relevant technical software. * Ability to work independently, adapt to changing priorities, and manage multiple tasks and deadlines. * Willingness to travel up to 20% as required.
Competencies
* Customer focus and relationship management. * Cross-functional collaboration and teamwork. * Technical expertise and problem-solving. * Effective communication and presentation skills. * Commercial awareness and business acumen.
Benefits:
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.