Distribution Customer Service and Booking Agent

Expeditors · expeditors.com

Irving, TX, United States Full-time today
Workplace
On-site
Location
Irving, TX, United States
Who can apply
Based in the United States: you usually need the right to work there

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About the role

Job Description

Role summary

Expeditors employee who performs order input, paperwork and reporting, based on the Expeditors Customer Service Representative profile. Agents work alongside agency contract workers and own the system transactions in their area. The two open REV1 seats support Inventory and the Outbound PM shift.

Tuesday-Saturday 6am-3pm

Monday-Friday 9am-6pm

Key responsibilities

* Enter, release and update orders and transactions in the WMS accurately. * Prepare shipping and receiving paperwork and labels. * Run and distribute routine reports for supervisors. * Monitor order status and flag exceptions before cut-off. * Support cycle counts, adjustment documentation and variance research. * Coordinate with floor operators to keep physical and system activity in sync. * Communicate professionally with internal teams and, when assigned, customer contacts. * Follow SOPs and safety and security procedures.

Program specifics

* Inventory seat: serialized-inventory accuracy and count support. * Outbound PM seat: order completion, carrier hand-off documents and end-of-shift status. * Escalate any count or serial-number discrepancy immediately.

Qualifications

Qualifications

* High school diploma or equivalent; college degree a plus. * Customer service, logistics or warehouse office experience [Confirm years]. * Accurate data entry and working Excel; WMS experience a plus. * Detail-oriented team player.

Physical / work environment

Warehouse and office environment in a secured, high-value facility. Able to stand and walk for extended periods, lift up to 50 lb, and work safely around forklifts and powered equipment. ESD-safe handling and required PPE apply on the floor.

Special requirements

Background check required (high-value facility with access control and CCTV). Bilingual a plus. Flexibility for peak periods, overtime and occasional weekend work.

Additional Information

Expeditors offers excellent benefits:

* Paid Vacation, Holiday, Sick Time * Health Plan: Medical * Life Insurance * Employee Stock Purchase Plan * Training and Personnel Development Program * Growth opportunities within the company * Employee Referral Program Bonus

About Customer Support jobs in the United States

Open jobs
1,754 open Customer Support jobs in the United States, 332 of them posted in the last 7 days. See all Customer Support jobs in the United States
Typical advertised pay
$44,000 – $75,000 a year for the middle half of the 514 job ads from 335 employers that state a salary in US dollars (median $54,000). This is base pay as advertised, not total compensation. Customer Support salary in the United States

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