About the role
Front Desk Coordinator
Joint Ventures LLC – The Joint Chiropractic
Job Summary The Front Desk Coordinator plays a vital role in delivering an exceptional patient experience while driving clinic performance through membership sales and operational excellence. This position is responsible for creating a welcoming, efficient, and patient-centered environment while supporting clinic goals, team collaboration, and overall business growth.
The ideal candidate is energetic, sales-driven, highly organized, and passionate about helping others through wellness care.
Key Responsibilities
Patient Experience & Front Desk Operations
* Greet all members and patients with a warm, professional, and engaging demeanor * Manage patient check-in/check-out processes efficiently using clinic systems (e.g., POS, Carbon) * Maintain smooth patient flow to support both new patients and established visits * Answer phones, schedule appointments, and assist with patient inquiries * Assist patients with completing required forms and onboarding processes * Ensure all patient interactions reflect a high level of service and professionalism
Sales & Membership Growth
* Confidently present and sell Wellness Plans, packages, and promotions * Educate patients on the benefits of chiropractic care and ongoing wellness * Re-engage inactive members and support retention efforts * Meet or exceed individual and clinic sales goals * Accurately apply promotions and ensure compliance with company policies * Maintain strong product and promotion knowledge at all times
Clinic Operations & Compliance
* Perform daily operational tasks including: * Transaction processing and account management * Inventory monitoring and ordering processes * Maintaining Digital Blue Book accuracy (cash handling, daily logs, etc.) * Ensure clinic cleanliness, organization, and readiness at all times * Follow all company policies, procedures, and compliance standards * Communicate patient concerns, feedback, or incidents to leadership appropriately
Team Collaboration & Culture
* Support clinic and regional goals through teamwork and accountability * Build and maintain positive, respectful relationships with team members * Contribute to a positive, high-energy clinic culture aligned with JV standards * Participate in team meetings, trainings, and development opportunities * Accept and apply constructive feedback as a tool for growth
Marketing & Community Engagement
* Support local marketing initiatives and clinic growth efforts * Participate in community outreach and in-clinic promotions when applicable * Assist with social media or grassroots marketing efforts as directed
Qualifications
* Strong customer service and communication skills * Sales-driven mindset with confidence in presenting memberships and packages * Ability to multitask and stay organized in a fast-paced environment * Professional appearance and demeanor representative of the brand * Positive attitude with a willingness to learn and grow * Belief in a wellness lifestyle and preventative care * Proficiency with basic computer systems and social media platforms
Requirements & Physical Demands
* Availability to work evenings and weekends (Friday–Sunday required) * High School Diploma or equivalent required; Associate’s degree or higher preferred * 1–2 years of retail sales, customer service, or marketing experience preferred * Ability to stand and/or sit for extended periods of time * Ability to lift and carry up to 20–50 pounds as needed * Ability to operate standard office equipment (computer, scanner, phone system)
Core Values All Wellness Coordinators are expected to uphold The Joint Chiropractic’s core values: Trust, Integrity, Excellence, Respect, and Accountability