About the role
Job Description
Scope of Position: Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.
Position Schedule: Monday- Friday, 07:30 am- 4:30 pm
Location: The role will relocate to our new facility at 2001 E. Dominguez Street, Carson, CA in Spring 2027
Major Duties and Responsibilities:
* Ensure smooth and timely freight process flow * Ensure accurate and timely data entry into our operational system * Track and Trace Ocean Import Files * Ensure documents are sent timely to customer or broker for customs purposes. * Ensure accurate and timely client and vendors billing and accounting compliance. * Exceptional customer service interactions with our customers in arranging their international shipments, meeting customer service standards. * Contribute to maintaining good relationships with suppliers (Shipping lines, trucking companies and others involved). * Meet compliance at all times of regulations, internal and external, in accordance with government regulations. * Understand department process flow, and looking for best practices to improve operational efficiency and productivity * Ensure all customers standard operating procedures in place and updated in customer SOP. * Meet KPI standards in accordance with the Company’s procedures * Overseas communications, timely responses to emails and requests (internal and external) * Escalation of problems to Management when necessary * Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. * Meets company standards of 52 hours training per year per employee. * Attend mandatory training classes when required. * Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. * Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Qualifications
Minimum Qualifications:
* High School Degree or equivalent required * Successful candidates must pass a background check * Must be legally authorized to work in the United States * Must not require future sponsorship for employment visa * Fluent in English, both written and verbal * Must have the ability to work overtime in support of the department’s needs * Must be able to commute to the city of Hawthorne, CA & Carson, CA * Comfortable with numbers and basic mathematical skills * Comfortable working in a professional business environment.
Desired Qualifications
* Associates or Undergraduate Degree Preferred * Good computer skills (Word, Excel, and familiarity with PowerPoint) * Ability to multi-task and prioritize throughout the workday while remaining focused and organized * Demonstrated ability to be proactive in thought and action * Strong organizational skills * Analytical with a strong attention to detail * Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results * Ability to work independently and in a collaborative team environment * Willing to pitch in and help on last minute projects or assist team members * Excellent written, verbal, and interpersonal communication skills * Has a demonstrated strong work ethic, and reliability
Additional Information
Reporting Structure
* Supervisor and Manager
Additional Information
Expeditors offers excellent benefits
* Paid Vacation, Holiday, Sick Time * Health Plan: Medical, Prescription Drug, Dental and Vision * Life and Long Term Disability Insurance * 401(k) Retirement Savings Plan (US only) * Employee Stock Purchase Plan * Training and Personnel Development Program
The wage for this position is $20.00-$30.00 per hour.
All your information will be kept confidential according to EEO guidelines.