About the role
Job Description
TA Services is seeking an energetic, safety-conscious, and detail-oriented Operations Manager to oversee cross dock operations and logistics. Reporting to the Regional Manager, this role acts as a key customer contact and manages daily execution of safety, delivery, staffing, and inventory accuracy. The ideal candidate will be a collaborative leader, capable of enforcing policies, mentoring teams, and ensuring optimal material flow and delivery execution.
Key Responsibilities
* Lead cross dock operations including material flow, staffing, on-time delivery, and customer satisfaction across multiple shifts. * Conduct employee performance reviews, manage attendance, support staffing needs, and handle employee relations in partnership with HR. * Ensure adherence to PPE standards, safety protocols, ISO 9001:2000 quality systems, and internal compliance procedures. * Serve as the primary customer liaison; ensure accurate receiving, order setup, and timely resolution of inventory or delivery issues. * Develop and drive continuous improvement initiatives and contribute to the Annual Operating Plan (AOP) to meet business and performance goals.
Work Environment
* Fast-paced crossdock/logistics environment * High focus on safety, quality, and service * Leadership accountability for 1st and 2nd shifts * Team-oriented culture with performance incentives
Qualifications
Education
* High school diploma or equivalent required * Bachelor’s degree preferred (especially in Supply Chain, Logistics, or Business)
Experience
* 3–5 years of experience in crossdock, warehouse operations or logistics management * Prior leadership or supervisory experience required * Proficient in Microsoft Office (Word, Excel, Outlook) * Experience with Warehouse Management Systems (WMS) * Familiarity with ISO 9001:2000 and quality control procedures * Continuous improvement/lean methodology experience preferred
Personality Traits
* High integrity, dependable, and accountable * Excellent communicator (verbal and written) * Motivational leader and team-oriented * Strong organizational and problem-solving skills * Calm under pressure with a flexible, adaptive mindset * Detail-focused with a drive for operational excellence
Additional Information
Benefits/Perks
* Accrue up to five PTO days in your first year, plus two weeks’ vacation and additional PTO after your first anniversary. * Medical, Dental, Vision, Life Insurance, Disability. * Extra perks include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, and Employee Assistance Program.
All your information will be kept confidential according to EEO guidelines.