About the role
cFocus Software seeks a VTC Integrator to join our program supporting the United States Air Force (USAF). This position is on-site in Linthicum Heights, MD. This position requires an Active TS/SCI clearance. Qualifications: * Active TS/SCI clearance * B.S. Computer Science, Information Technology, or a related field * Experience installing, integrating, operating, and maintaining VTC or unified communications systems. * Knowledge of conferencing endpoints, audio/video components, signaling, and network dependencies. * Ability to diagnose conferencing quality, connectivity, configuration, and interoperability issues. * Experience conducting integration testing, operational checks, and post-change validation. * Understanding of secure configuration, access controls, and classification-specific system boundaries. * Experience with service ticketing, incident escalation, inventory, and configuration documentation. * Ability to develop clear procedures and provide practical assistance to conferencing users. * Strong technical communication and coordination skills for working across engineering and support teams
Duties: * Gather conferencing requirements and assess room, endpoint, network, and telecommunications dependencies with users and technical stakeholders. * Support VTC solution designs and integration plans consistent with Government-approved architecture, security requirements, and mission needs. * Install, configure, integrate, and maintain approved conferencing endpoints, audio/video components, control interfaces, and supporting connectivity. * Coordinate network settings, bandwidth, routing, and firewall dependencies with authorized network administrators to support reliable conferencing. * Maintain separation and approved connectivity for conferencing environments at applicable classification levels; follow approved handling and access procedures. * Manage and fulfill video and telecommunications service requests; support scheduled conferences, connection checks, user assistance, and technical escalation. * Troubleshoot audio, video, endpoint, signaling, and connectivity issues; coordinate restoration with service desk, infrastructure teams, and service providers. * Conduct integration and operational tests to verify functionality, interoperability, audio/video quality, and readiness following approved changes. * Apply approved updates, patches, and configuration baselines; coordinate vulnerability remediation and security validation with cybersecurity personnel. * Monitor assigned conferencing services and supporting infrastructure; maintain logs and report degradation, outages, and operational risks. * Document incidents and service requests in the Government-approved ticketing system; maintain status, resolution details, and performance data. * Maintain equipment inventories, configuration records, connection diagrams, and installation documentation; track repairs, additions, removals, and changes. * Develop and update troubleshooting guides, Standard Operating Procedures (SOPs), user instructions, and support knowledge content for Government review. * Recommend equipment upgrades, replacements, repairs, and integration improvements based on performance, lifecycle condition, and mission requirements. * Support approved infrastructure changes and provide technical records for configuration control, security assessments, and system authorization activities.