About the role
The WIC (Women, Infants, and Children) Clerk is a key staff member. This person provides the first impression of the clinic to the client.
ESSENTIAL JOB FUNCTIONS: * Maintain a clean, organized, and welcoming reception area and workstation at the Columbus office and satellite clinic locations. * Answer incoming phone calls professionally, route calls appropriately, take accurate messages, respond to inquiries in a timely manner, and document appropriately. * Provide exceptional customer service by interacting with clients in a courteous, respectful, and helpful manner. * Complete WIC certification and recertification activities in accordance with federal, state, and local program requirements, including verifying participant identity, income eligibility, and residency; review participant rights and responsibilities; and obtain required electronic signatures. * Schedule, reschedule, and manage WIC appointments using the electronic scheduling system. * Issue WIC food benefits accurately and in accordance with program guidelines. * Instruct participants on the proper use of WIC benefits, including the eWIC card, WIC-approved food list, and WIC mobile application. * Conduct appointment reminder calls and text messages, follow up on missed appointments, and maintain accurate documentation of participant contacts. * Maintain confidentiality and demonstrate compliance with HIPAA regulations and WIC program requirements in all client interactions and record management activities. * Provide interpretation assistance during WIC appointments when qualified to do so and when language needs exist. * Develop and maintain educational bulletin board displays that provide WIC services, healthy eating, and physical activity, updating content at least quarterly. * Travel to satellite clinic locations during scheduled work hours as required to support clinic and outreach operations Company vehicle is provided with valid driver’s license and liability insurance coverage. * Screen participants for resource needs, assist with resource navigation, and coordinate follow-up on resource need referrals. Attend staff meetings, State WIC Clerk Advisory meetings, trainings, and other required program meetings, contribute ideas and feedback to support continuous improvement. * Report to work on time and maintain regular attendance. Notify appropriate supervisory staff of absences in accordance with department procedures. * Perform all other duties as assigned by Supervisor.
REQUIRED QUALIFICATIONS: * High school diploma or equivalent. * Strong customer service and interpersonal skills. * Proficient in Microsoft Office Suite and general computer applications. Willingness to learn new technology platforms. * Ability to communicate professionally and effectively with clients, staff, and community partners. * Strong organizational skills with the ability to manage multiple priorities and maintain accurate records. * Ability to maintain confidentiality and comply with HIPAA and WIC program requirements. * Ability to learn and apply WIC policies, procedures, and regulations. * Willingness to travel to satellite clinic locations and attend required trainings and meetings.
PREFERRED SKILLS: * Experience working with the public in a healthcare, public health, human services, or customer service setting. * Experience with WIC programs or maternal and child health services. * Experience with electronic health records (EHRs) * Bilingual proficiency, particularly in Spanish. * Knowledge of breastfeeding support and nutrition education.
PHYSCIAL REQUIREMENTS: This position primarily performs administrative and leadership work in an office, community, and public-health setting. The employee must be able to communicate effectively, use standard office technology, review written and electronic information, travel within the service area, and participate in meetings and emergency-response activities. The position may occasionally require moving materials or supplies weighing up to 35 pounds. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.