About the role
Position Summary
The Reservation Specialist is responsible for managing the reservation process from inquiry through move-out while delivering exceptional customer service. This role serves as the primary point of contact for all clients seeking furnished housing. The position requires strong communication, organization, problem-solving, sales, and customer service skills while collaborating closely with the Account Services Manager and Operations Team.
Essential Responsibilities
* Respond promptly to phone, email, and online/portal housing inquiries. * Prepare housing quotes, proposals, and lease agreements. * Convert inquiries into confirmed reservations while achieving occupancy goals. * Perform daily follow-ups with leads to convert to reservations. * Coordinate move-ins, extensions, transfers, and move-outs. * Show apartments to prospective guests/walk-ins * Maintain accurate reservation information in company software. * Communicate with guests before, during, and after their stay to ensure satisfaction. * Coordinate with Field Team/Operations for any special requests, quick turns, bed requests, Housekeeping requests. * Build and maintain relationships with corporate clients and other partners. * Resolve guest concerns professionally and efficiently. * Monitor apartment availability, pricing, and occupancy. * Assist with renewals and inventory planning. * Maintain detailed notes and documentation on each reservation. * Work collaboratively with other departments to ensure seamless guest experiences. * Represent Corporate Quarters professionally in all interactions. * Perform other duties as assigned.
Qualifications
* Excellent written and verbal communication skills. * Strong customer service and relationship-building abilities. * Highly organized with exceptional attention to detail. * Ability to manage multiple priorities in a fast-paced environment. * Professional, positive, and solution-oriented attitude. * Proficient with Microsoft Office and the ability to learn company software. * Previous experience in multi-family, hospitality, corporate housing, relocation, sales, or customer service preferred.
Core Competencies
* Customer Service Excellence * Sales & Closing Skills * Communication * Organization * Problem Solving * Teamwork * Time Management * Professionalism * Adaptability
Work Schedule & Expectations
• Full-time, Monday through Friday, in office, 8am to 5pm