About the role
Headquarters: Remote URL: https://flagtheory.com/
Job Responsibilities
* Own the post-sale customer journey for company incorporation services across multiple jurisdictions. Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.
* Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.
* Coordinate with external vendors to ensure timely, accurate service delivery.
* Maintain and update SOPs for all onboarding and incorporation-related workflows.
* Identify friction points and implement improvements that enhance client satisfaction and response rates.
* Ensure compliance with internal quality checks and jurisdictional regulatory standards.
Requirements / Must Have
* 2+ years of hands-on experience in corporate services or company incorporation.
* Proven knowledge of KYC processes and compliance protocols.
* Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks.
* Excellent written and spoken English; clear communicator under pressure.
* High level of empathy and client orientation; anticipates client concerns before they escalate.
* Critical thinking is an absolute must-have
* Demonstrated self-motivation and proactiveness in remote environments.
* Listen, Learn, Grow mindset
* Minimum 2 years of successful remote work experience.
* Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).
* Based in a European timezone (UTC to UTC+3).
Nice to Have
* Experience handling KYC for complex incorporations and/or international bank account setups.
* Multilingual fluency, particularly in languages relevant to offshore or international clientele.
* Familiarity with CRM tools or client-facing ticketing systems.
Benefits
* Work from anywhere, on a flexible schedule, part of a fully remote team
* Compensation based on experience with regular performance reviews
* 20 paid vacation days per year
To apply: https://weworkremotely.com/remote-jobs/flag-theory-customer-onboarding-specialist-for-company-incorporations-full-time-3