About the role
About us:
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for a Track & Trace Representative for our third-party logistics company which specializes in Reliable Domestic and International Shipping Services.
Responsibilities:
* Daily communication with drivers and customers
* Notifying appropriate parties of any issues
* Inputting updates into the system
* Answering incoming calls from clients
* Scheduling appointments
* Maintaining current knowledge of market trends in the transportation marketplace
* Other duties as required by business needs or as assigned
Working conditions:
* Work schedule: Monday–Friday, 5:00 a.m.–2:00 p.m. EST
* Competitive Salary in USD
* Remote mode of work
* 10+ business days of paid time off
* Team building and corporate events
* Equipment provided
* A supportive team
Requirements
* Upper-Intermediate (B2) English level is A MUST
* Ability to work in a high-stress/paced environment
* Outstanding organizational and coordination abilities
* Excellent communication and interpersonal skills
* Experience in Customer Support will be appreciated
* PC proficient (Microsoft Office preferred)
* Excellent problem-solving abilities