About the role
JOB RESPONSIBILITIES: * Assists Cage and Sports Book Manager in all phases of Mutuel Operations. * Assists supervision in all phases of Mutuel Operations. * Listens, evaluates, and responds to inquiries and exercises good judgment in resolving problems. * Maintains professionalism at all times when working with other team members and/or guests. * Initiates and recommends coaching, documents communications as needed, and issues discipline as directed. * Ensures compliance with Title 26 and Title 31 Currency Transactions reporting, Internal Controls, and required regulatory compliance, such as, but not limited to, IRS TAX tickets, CTR, MTL, and SARC. * Enforces all Delaware Park policies and Procedures. * Assist as assigned with emptying machines of spent tickets, repapering, and currency in accordance with company best practices. * Enforces procedures to ensure all company assets are secure. * Enforces procedures to ensure compliance with safety regulations. * Communicate with vendors, including but not limited to Sports Book, Sci Games, etc. * Sweeps of self-serve wagering machines, ticket jams, paper checks, etc. * Assigns daily locations and stations. * Supervises, evaluates, and trains new team members. * Responsible for daily communications with team; newsletters, shift meetings, etc. * Fully assist in the operation of the Patron Services Department, including but not limited to program sales, staffing, scheduling, inventory, ordering, and currency settlement. * Performs all other duties as assigned. * Promotes outstanding customer relations.
JOB REQUIREMENTS: * One (1) to three (3) years of experience as a Mutuel Teller * Must be able to successfully complete and maintain the background check and licensing process as required during employment. * Prior customer service experience. * Excellent verbal and written communication skills. * Must be able to remain flexible in an environment of constant change. * Must be able to sit, walk, and/or stand for an eight (8) hour shift without difficulty. * Must be able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays.
For a full list of our career opportunities, please visit www.DelawareParkCareers.com.