About the role
eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success .
What your impact will be:
* Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes. * Provide technical support to eScholar customers and help manage incoming support issues through eScholar’s incident management system. * Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system. * Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools. * Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity. * Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions. * Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes. * Participate in functional and technical design sessions. * Gather end-user requirements for data pipelines, reporting, and operational improvements. * Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.
What we are looking for:
* Proficient in SQL * Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others. * Experience with Python and other programming languages * Experience with AWS or Azure cloud-hosted applications * Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions. * Experience with version control and functional testing * Experience with SQL Server, Postgres and Oracle * Experience creating technical documentation * Some prior experience with the education sector through internships
What will help you stand out:
* Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience * Interest in support operations, incident management, and continuous process improvement * Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights * Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination * Attention to detail and strong verbal and written communication skills * Ability to work collaboratively and independently * Pursuing a BA/BS degree in Computer Science or a related field
Pay rate: $22.00 - $25.00 USD per hour
Originally posted on Himalayas