About the role
Job Description
Job Title: Reservations Manager
Location: Park Hotel Kenmare, Kenmare, Co. Kerry
Department: Reservations
Schedule: Monday - Friday
Reports To: General Manager & Director of Sales
Job Summary:
Park Hotel Kenmare is seeking a highly motivated and detail-oriented Reservations Manager. This role is integral in managing reservations operations, optimising room revenue and ensuring a seamless booking experience in alignment with the hotel’s luxury brand standards. The ideal candidate will have a strong background in high-end hospitality properties, exceptional organisational skills and a passion for delivering unparalleled customer service.
Key Responsibilities
Reservations Management
* Oversee and manage the reservations department to ensure efficient and seamless booking processes. * Deliver exceptional guest service by handling all reservation enquiries (telephone, email and online) professionally and efficiently. * Manage room inventory in collaboration with the Front Office and Sales teams to maximise occupancy, revenue and direct bookings. * Perform daily arrival checks to ensure reservation accuracy, including guest profiles, payment details, company information and booking requirements. * Act as the primary administrator for the Guestline Property Management System (PMS). * Load and maintain contracted rates, FIT rates, group rates and promotional pricing. * Create and maintain package rules, supplements and product configurations to support operational and revenue objectives. * Maintain comprehensive knowledge of hotel facilities, services and promotions to maximise upselling and cross-selling opportunities. * Ensure compliance with hotel policies, procedures and industry standards while maintaining accurate reservation records. * Build and maintain strong relationships with VIP guests, travel advisors, corporate clients and booking partners. * Resolve reservation-related guest queries and concerns promptly and professionally. * Train, mentor and support the reservations and reception teams to optimise reservation processes, increase direct booking revenue and minimise revenue loss from cancellations and no-shows.
Sales & Marketing Support
* Work closely with the Director of Sales to implement promotional strategies across all booking channels. * Assist with promotional campaigns for accommodation, dining, spa, weddings, events and seasonal experiences. * Support the hotel's social media activity, including content creation, community engagement and reporting. * Contribute engaging content for the hotel website and social media platforms. * Maintain and update website content to ensure information is accurate, current and optimised for SEO. * Support email marketing campaigns, including database management, campaign creation and performance reporting. * Assist with the creation of sales presentations, brochures and promotional materials. * Monitor competitor activity and market trends, including completing competitive set (Comp Set) analysis. * Collaborate with operational departments to identify and promote compelling guest experiences and hotel stories.
Qualifications
Qualifications & Experience
* Bachelor's degree in Hospitality Management, Business or a related discipline is desirable but not essential. * Minimum of 3–5 years' experience in a luxury hotel reservations, front office or sales environment. * Strong working knowledge of hotel Property Management Systems (Guestline, Opera, Hotsoft or similar PMS/CRS platforms). * Proven understanding of revenue management, pricing strategies and yield optimisation. * Excellent leadership, communication and interpersonal skills. * Highly organised with exceptional attention to detail and strong analytical abilities. * Ability to work effectively under pressure while maintaining professionalism and attention to detail. * Proficient in Microsoft Office Suite and other relevant hospitality software.
Key Competencies
* Exceptional customer service and relationship management skills. * Strong commercial awareness and revenue focus. * Excellent planning and organisational abilities. * Ability to prioritise multiple tasks in a fast-paced luxury environment. * Strong problem-solving and decision-making skills. * Professional presentation with a passion for luxury hospitality. * Team player with the ability to motivate and develop others.
Additional Information
Some Of Our Benefits:
* Competitive & generous rate of pay. * Discounted rates on rooms at Park Hotel Kenmare and other Relais & Chateaux properties. * 50% off Food and Beverages/ 30% off spa treatments & 20% off spa products. * Free use of spa/ gym facilities. * Excellent Training and Personal development. * Complimentary healthy meals whilst on duty. * Complimentary on-site parking.