About the role
Director of Talent Operations
Position Summary
We are seeking a strategic and execution-oriented Director of Talent Operations to lead and optimize talent operations across a rapidly growing, multi-unit fitness organization. This leader will oversee the systems, processes, analytics, and operational infrastructure that support the full employee lifecycle across a large, distributed workforce.
The Director will partner closely with Human Resources, Operations, Talent Acquisition, Learning & Development, and senior leadership to build scalable talent programs, improve workforce performance, and ensure the organization has the people, processes, and capabilities needed to support continued growth.
Key Responsibilities
* Lead the development and execution of enterprise-wide talent operations strategies aligned with business growth and organizational objectives. * Oversee talent processes across the employee lifecycle, including workforce planning, onboarding, performance management, career development, succession planning, and retention. * Develop scalable systems, processes, and operating standards that improve the efficiency and effectiveness of HR and talent operations across a multi-location environment. * Partner with Talent Acquisition and field leadership to develop workforce planning strategies, staffing models, and recruiting priorities based on business needs. * Establish and monitor talent KPIs, dashboards, and reporting to identify trends, measure performance, and drive data-informed workforce decisions. * Analyze employee turnover, engagement, retention, staffing levels, internal mobility, and other workforce metrics to identify opportunities for improvement. * Lead initiatives designed to improve employee retention, manager effectiveness, employee engagement, and overall organizational performance. * Partner with Learning & Development to identify capability gaps and develop programs that strengthen leadership pipelines and operational talent. * Develop and maintain talent policies, procedures, and best practices that ensure consistency across corporate and field operations. * Collaborate with Operations leadership to understand workforce challenges and implement practical, scalable talent solutions across clubs and markets. * Support organizational design, succession planning, and internal talent development initiatives to build a strong leadership pipeline. * Lead cross-functional talent projects, including HR technology implementations, process improvements, workforce analytics, and organizational initiatives. * Ensure talent programs and processes are consistently executed while maintaining compliance with applicable employment laws and company policies. * Serve as a strategic advisor to senior leadership on workforce trends, organizational effectiveness, and talent-related business opportunities. * Lead, develop, and mentor members of the talent/HR operations team.
Qualifications
* Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field. * 7+ years of progressive experience in talent operations, HR operations, talent management, or a related discipline. * Experience supporting a large, multi-unit, geographically dispersed workforce; fitness, hospitality, retail, restaurant, healthcare, or franchise environments strongly preferred. * Demonstrated experience building and scaling talent processes across a rapidly growing organization. * Strong understanding of workforce analytics, talent management, performance management, employee engagement, and retention strategies. * Experience working with HRIS, ATS, talent management, and workforce analytics platforms. * Strong analytical capabilities with the ability to translate workforce data into actionable business recommendations. * Proven ability to influence senior executives and collaborate effectively with field and corporate leadership. * Strong project management and change management skills. * Highly organized, commercially minded, and comfortable operating in a fast-paced, high-growth environment.
Leadership Profile
The ideal candidate is a strategic HR operator who can also execute. They should be comfortable moving between enterprise-level talent strategy and the day-to-day realities of supporting a large field organization. The successful leader will bring a data-driven approach, strong business acumen, and a track record of building scalable people infrastructure in a growth-oriented, multi-location environment.