About the role
Are you a friendly, resourceful multitasker who thrives in a fast-paced environment? Our Township is seeking a Receptionist who will serve as the welcoming face and voice of our organization. This is a busy, high-visibility position that requires grace, professionalism, and strong communication skills.
Key Responsibilities:
* Greet and assist visitors with warmth and efficiency. * Answer and route incoming calls, often juggling multiple lines and walk-in inquiries. * Use problem-solving skills to determine the appropriate department or staff member for each caller, especially when callers are unsure or frustrated. * Handle situations where callers are unhappy about reaching voicemail, and work to resolve concerns diplomatically. * Maintain a calm and courteous demeanor while managing competing demands. * Represent the Township with positivity and professionalism at all times.
Ideal Candidate:
* Skilled in multitasking and prioritizing under pressure.
* Comfortable asking clarifying questions to direct calls appropriately. * Able to de-escalate tense interactions with tact and empathy. * Has a strong sense of responsibility as the first point of contact for the public.
Qualifications:
* 2 years of professional experience in an office environment. * Proficiency in computerized office environment including the Microsoft Office Suite of products. * Superior customer service skills as this position is highly involved with the public. * Professional in appearance, attitude and work products. * Ability to work at a very fast past with little supervision. * Capable of successful passing of drug/alcohol screenings. * Excellent verbal and written communication and problem-solving skills. * Ability to work as part of a team and independently with self-directed priorities and to operate in efficient and organized manner with strong work ethic and initiative. * Ability to properly handle material of a highly confidential nature and exercise discretion. * Possession strong attention to detail.
Compensation: $19.00 per hour