About the role
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Customer Service Representative to join their team in Braga.
Position: Customer Service Representative
Location: remote, Portugal
Work model: Remote
Employment type: Fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
* Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems
* Foster positive relationships by delivering prompt and courteous support
* Support customer satisfaction and long-term engagement by ensuring effective resolution of issues
* Maintain a professional and empathetic approach in all customer interactions
* Work collaboratively with colleagues and leadership to achieve team objectives
* Share insights on recurring challenges and suggest opportunities for process or service improvements.
REQUIREMENTS:
* Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level
* Previous experience in customer service would be advantagous
* Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
* Basic understanding of customer service principles and the ability to follow standard procedures
* Ability to handle technical inquiries and troubleshoot common issues with guidance
* Ability to quickly learn new softwares and technologies
* Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
* Organized, detail-oriented, and able to manage multiple tasks simultaneously
* Willingness to learn and adapt in a fast-paced or evolving support environment.
OFFER:
* Working schedule: Monday to Sunday - 24/7 (Rotative Shifts)
* Opportunity to work with a leading global travel & tourism brand
* Competitive salary with performance-based incentives
* Professional growth opportunities within the BPO industry
* Collaborative and supportive work environment
* Access to exclusive travel perks and discounts
* And many more!
Originally posted on Himalayas