About the role
Front Office Patient Coordinator & Virtual Assistant
Job Summary
One Workforce Global is seeking a skilled Front Office Patient Coordinator & Virtual Assistant to join our growing team. This role is responsible for delivering an exceptional patient experience by managing inbound communications, appointment scheduling, insurance verification, and administrative coordination for a healthcare practice. The ideal candidate is highly organized, customer-focused, and experienced in handling patient-facing administrative functions within a remote environment.
Key Responsibilities
* Answer incoming calls and respond to patient inquiries in a professional, friendly, and timely manner * Schedule, reschedule, and coordinate patient appointments while maintaining calendar accuracy * Verify insurance benefits, document coverage details, and provide patients with benefit information and estimates * Manage new patient onboarding, intake forms, and administrative documentation requirements * Monitor voicemail, return missed calls promptly, and maintain excellent patient communication standards * Maintain accurate patient records and upload documents into practice management systems * Assist patients with portal access, scheduling support, and general administrative inquiries * Track appointment metrics, patient inquiries, referral sources, and workflow completion to support operational efficiency
Must-Have Skills
* Healthcare Front Office Administration * Patient Scheduling & Appointment Coordination * Insurance Verification & Benefits Checking * Patient Intake & Onboarding * CRM and Practice Management Software Experience * HIPAA Compliance & Confidentiality Practices * Customer Service & Telephone Communication * Strong Organizational and Multitasking Skills
Experience & Qualifications
* Minimum 2+ years of healthcare, medical office, patient coordination, or administrative support experience * Previous experience in a medical, behavioral health, counseling, therapy, or outpatient healthcare setting preferred * Experience working with U.S.-based clients, patients, or healthcare providers * Strong written and verbal English communication skills * Experience handling confidential patient information in compliance with HIPAA or similar privacy standards * Proficiency with CRM platforms, scheduling systems, and healthcare software applications * Ability to follow structured workflows, scripts, and established operating procedures
Preferred Qualifications
* Experience in behavioral health, mental health, counseling, or therapy practices * Knowledge of insurance verification and healthcare eligibility processes * Experience using PracticeSuite or similar EHR/Practice Management platforms * Spanish language proficiency * Familiarity with referral tracking, email campaign coordination, and patient engagement processes * Experience supporting remote healthcare operations
Work Arrangement
* Remote Position * Full-Time * Amenable to work with shifting hours, primarily aligned with U.S. time zones
Why Join One Workforce Global?
* Full-time employment * Competitive salary package * HMO coverage * Work-life balance * Supportive and growth-oriented work environment
Join One Workforce Global and play a vital role in helping patients access quality healthcare services. If you thrive in a fast-paced administrative environment, enjoy building positive patient relationships, and are passionate about delivering exceptional customer service, we encourage you to apply and become part of a growing healthcare support team.
Originally posted on Himalayas