About the role
The Senior Technician position is an experienced technician who performs hands-on diagnostics, troubleshooting, and repairs mechanical and technical issues with our water only and water-ice refill stations. Serves as a subject matter expert within the market to ensure operational company standards are met. This position works independently, requires advanced technical abilities, and must have a positive customer-oriented approach.
Every Watermill Express employee is expected to perform his or her job in a professional manner to provide the best possible service to our customers. This includes following all policies, procedures, job duties and the company's pledge of conduct.
Duties and Responsibilities
• Follow safety guidelines and act in safe manner. • Help ensure that every station has the optimum signage. • Keep all stations working to reduce customer calls. • Maintain a professional appearance (clean uniform and vehicle). • Keep a positive attitude when interacting with customers. • Lead initiatives to ensure that all assigned refill stations are maintained per inspection standards. • Ensure that all forms of charts and checklists are maintained and updated as required per maintenance level. • Repair water only and water-ice refill stations as needed. • Function as the subject matter expert in resolving high-level technical issues with water only and water-ice refill stations. • Provide technical guidance, training, feedback and follow up to market employees. • Exemplify technical leadership within the market. • Multi-task when responding to high-level technical issues. • May assist management with task priorities for an assigned group of co-workers. • Identify training opportunities to ensure Company standards are met. • Partner with management to develop action plans addressing learning and/or performance opportunities in the field. • Keep vehicle stocked with necessary inventory parts per company standards. • Properly maintain and care for company vehicle, inventory, and equipment. • Drive responsibly and always drive defensively when operating a company vehicle. • Other duties as assigned.
Qualification, Knowledge, Skills and Abilities
• Team player with positive attitude • Motivation to work independently • Attention to detail and task completion • Use and maintenance of hand tools • Capable of working required schedule • Clean motor vehicle record and current valid driver license • Ability to clearly communicate technical information • Basic mathematical skills • Electrical, maintenance, repair, or similar experience preferred • Bilingual English/Spanish preferred
Physical Requirements
• Ability to lift 50 pounds • Capable of climbing ladders, stooping, walking, standing, and bending • Ability to work safely in limited space inside water/water-ice units • Ability to work in a variety of weather conditions • Ability to safely operate a motor vehicle • Ability to work overtime including some weekend or evening work
Education, Experience and Certificates
• High school diploma or equivalent • Electrical, maintenance, repair, or similar education or equivalent experience preferred
If you meet the requirements outlined above and would like to work for a successful company, we encourage you to apply today!
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