About the role
Job Description
Are you passionate about delivering exceptional customer service and creating memorable experiences?
We are looking for a professional, friendly, and proactive Colleague Support Host to join our team. In this role, you will play a key part in ensuring every guest, visitor, and colleague receives a first-class experience, helping to create a positive and lasting impression of NatWest.
About the Role
As a Colleague support Host, you will be responsible for delivering the highest standards of customer care and personal service across the workplace. Acting as a welcoming and knowledgeable point of contact, you will support a wide range of stakeholders, ensuring their experience is seamless, professional, and engaging.
You will interact with employees, visitors, event delegates, VIP guests, and colleagues, providing a warm welcome and maintaining an environment that reflects service excellence at all times.
Key Responsibilities
* Deliver outstanding customer service to all guests, visitors, and colleagues. * Create a welcoming and professional environment throughout the workplace. * Support employees and visitors with enquiries and provide assistance where required. * Ensure meeting rooms, events, and visitor areas are presented to the highest standards. * Welcome and assist event delegates and VIP guests, ensuring a seamless experience. * Build positive relationships with stakeholders and act as an ambassador for the NatWest brand. * Proactively identify opportunities to enhance the visitor and colleague experience. * Maintain excellent communication with colleagues and client teams.
What We're Looking For
* A passion for customer service and hospitality. * Strong communication and interpersonal skills. * A professional, confident, and approachable manner. * The ability to remain calm and organised in a fast-paced environment. * Excellent attention to detail and presentation standards. * Previous experience within hospitality, customer service, reception, or workplace experience environments is desirable.
Why Join Us?
* Be part of a team dedicated to delivering exceptional service. * Work in a professional and dynamic environment. * Opportunity to make a real impact on the experience of colleagues and visitors. * Develop valuable customer service and workplace experience skills.
If you enjoy interacting with people, take pride in delivering exceptional service, and want to be part of a team that sets the standard for visitor experience excellence, we'd love to hear from you. Apply today!
Hours: Monday - Friday 8 hour shift between the hours of 6am and 6pm with unpaid half an hour lunchbreak
Salary: £28,376
Qualifications
We're looking for someone who is passionate about delivering outstanding customer service and creating exceptional experiences for others. You will be an excellent communicator with a keen eye for detail, able to remain professional and organised in a busy environment.
The ideal candidate will:
* Have excellent communication and interpersonal skills. * Demonstrate exceptional attention to detail. * Be proactive, flexible, and willing to take initiative. * Possess a positive, can-do attitude and a strong customer-focused approach. * Be confident in building rapport and developing positive relationships with a wide range of people. * Thrive in a fast-paced environment and be able to manage multiple requests simultaneously. * Remain calm, professional, and solution-focused under pressure. * Have previous experience in a customer service, hospitality, reception, or front-of-house role (essential).
Additional Information
What's in it for you?
* Excellent holiday allowance * Pension contributions, * Life insurance * Enhanced annual leave * Recommend a Friend Bonus Scheme * Thank you voucher scheme. * 24-hour personal helpline for employees, providing counselling & information services. * Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more. * Our Training Academy provides excellent training and development opportunities for our people.