About the role
SUMMARY/OBJECTIVE The primary role of the Sales & Service Associate II is to ensure the operational integrity and compliance for the branch, including both sales and service functions. Sales & Service Associate II provides direction and leadership to the teller line with emphasis on superior customer service skills, achieving sales goals and teamwork.
ESSENTIAL FUNCTIONS * Oversees the daily operations of the teller line, emphasizing superior customer service skills. * Utilizes sales techniques and coaches’ coworkers working behind the teller line to recognize the needs of customers and match those needs to the Bank’s available products and services. * Performs the typical duties of a teller and assists with platform as needed * Opens basic new accounts in an efficient, accurate and friendly manner. * Assists customers with routine account maintenance and other servicing issues * Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency and other daily transactional functions. * Responsible for analyzing the use of branch cash; Ensures the branch does not exceed the cash limit set for the branch; maintaining appropriate supply of money for the branch based on legal requirements and business demands; orders and ships cash as needed * Under dual control, manages the vault cash and daily activity. * Under dual control, balances the ATM on a daily basis & ensures it remains stocked, & operating daily. * Performs audits of all negotiable instrument, cash drawers and other related logs to ensure adherence to defined policies and procedures. * Responsible for Branch Batch scanning accuracy and quality of transaction tickets. * Coordinates with Assistant Branch Manager to track, monitor and follow-up on transaction processing errors that impact customer’s accounts, such as non-post; this includes Corrective Action discussions with branch staff (Tellers/SSR’s) * Performs quality review of all CTR’s and Currency Exchange logs daily. * Follows the Bank’s policies and procedures and regulatory requirements. * Willingness to work at other branch locations, as needed. * Other duties as required
JOB QUALIFICATIONS * Excellent communication, skills * Excellent sales and customer service skills * Strong Operational & Organizational skills * Demonstrated ability to train, coach, and counsel employees * Strong computer skills, including Word, Excel, TellerInsight, IBS Insight for Deposit Origination * 3 + years banking experience preferred * High School Diploma or Associates Degree preferred
The hourly rate range for the Sales & Service Associate II is $25.00 - $33.00 per hour