About the role
Drive Smilics' sustainable growth through the effective adoption of technological solutions, customer retention, and the generation of cross-selling and up-selling opportunities within the B2B environment. This role combines a strong client relationship focus with commercial and technical capabilities, aiming to align customer needs with Smilics’ value proposition.
Key responsabilities:
* Manage the full client lifecycle from first sale through onboarding, ongoing support, renewal, and loyalty.
* Identify growth opportunities within accounts through contract expansion, consultative selling, and cross/up-selling in coordination with the sales team.
* Promote advanced product usage and ensure clients derive maximum value from the solution.
* Coordinate with support, product, operations, and quality teams to resolve issues impacting client satisfaction.
* Keep CRM up to date with key account insights: activity, risks, opportunities, and roadmaps.
* Lead client training sessions, product demos, and technical presentations to foster solution adoption.
* Prepare client-specific reports, strategic recommendations, and tailored action plans.
* Negotiate and close agreements within internal commercial policies.
* Conduct regular client visits to strengthen relationships and ensure satisfaction.
* Contribute to the continuous improvement of the customer experience by sharing insights gathered directly from the market.
Required qualifications:
* 2 to 5 years of experience in a similar role
* University degree in Engineering or related field
* Experience in industrial or technological environments
* Advanced level of Spanish and/or Catalan
* Advanced level of English (C1)
* Influencing and negotiation skills
* Digital literacy and CRM usage
* Autonomy, initiative, and collaborative mindset
* Commercial reporting and analytics
Valuable assets:
* Knowledge of the electricity market
* Experience in managing key accounts or complex technical sales
* Additional European languages
Originally posted on Himalayas