About the role
Job Summary: Provides leadership and guidance to the scheduling and field staff teams through overseeing and managing the day-to-day operations of the Scheduling Department. This role includes rotating night and weekend coverage.
Essential Duties and Responsibilities:
* Manages teams to include training, mentoring, coaching, and development of individual team members. * Oversees the team’s work responsibilities, monitors performance, implements changes as necessary to continuously improve performance and applies disciplinary actions as needed. * Manages vendor and service provider relationships and monitors volume capacity and quality as assigned. * Audits schedules and documentation to ensure compliance with procedures, including prior authorization for services. * Communicates with Director, Case Managers, and Clinical team to ensure quality initiatives are met. * Assists Director of Operations in achieving care center productivity standards. * Reviews and tracks schedulers’ requests for time off and coordinates scheduling changes with the Director of Operations. * Performs other duties as assigned.
Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Bachelor’s degree or (4) years of equivalent experience preferred * 2-years recent experience as a Scheduling Coordinator in a home care agency or other healthcare field. * Minimum one (1) year of management or supervisory experience preferred * Highly motivated * Competency in Microsoft applications including Word, Excel, and Outlook * Ability to work effectively both independently and as part of a team * Excellent telephone and customer service skills * Must pay attention to detail, stay organized, and be flexible
Physical Demands: * Must remain in stationary position for long periods of time at desk or computer * Requires occasional standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking. * May be required to lift and move boxes, medical records, etc
Work Environment: * Office environment * Occasional travel outside of the office to run errands, attend meetings, etc (25%)
Pay Range: The hiring range for this position is $60,000–$65,000 annually. Various factors will determine final compensation such as a candidate’s years of relevant work experience, skills, certifications, and location.
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