About the role
Start Date: December 9, 2024
We are seeking a dedicated German-Speaking Customer Service Specialist to join our client's team and support a prestigious cruise line. If you have a passion for travel, excellent communication skills, and a customer-first mindset, we would love to hear from you.
Key Responsibilities:
* Provide exceptional customer service via phone, email, and chat to assist passengers with inquiries, bookings, and post-sale support. * Resolve customer concerns and ensure a seamless travel experience. * Collaborate with internal teams to address and solve customer issues promptly. * Maintain accurate records of customer interactions and feedback.
What Were Looking For:
* Fluency in German (spoken and written) and B2-level English proficiency. * Previous experience in customer service or contact centers (preferred). * Experience in sales, tourism, or travel agencies (an advantage). * Strong digital skills with a high attention to detail. * Ability to effectively communicate and manage multiple tasks. * Problem-solving mindset with a customer-focused approach.
Schedule:
* Rotative shifts between Monday and Sunday with two days off per week.
Note: Applicants must already reside in Portugal and hold valid work authorization.
Originally posted on Himalayas