About the role
Category: Education
Location:
At Enthuziastic, we create impactful learning experiences that empower children and engage families across diverse backgrounds. We are looking for dedicated and customer-focused individuals to join our team as Customer Engagement Executives for our voice process.
Role Overview:
In this role, you will be responsible for interacting with parents, sharing relevant information about our programs, and ensuring a smooth and positive communication experience. You will play a key role in engaging families and supporting their journey with Enthuziastic.
Key Responsibilities:
* Connect with parents via calls and engage them in meaningful conversations * Provide clear and accurate information about Enthuziastic’s programs and offerings * Understand parent requirements and respond appropriately * Maintain a professional and empathetic approach during all interactions * Ensure timely follow-ups and consistent communication * Maintain accurate records of calls and interactions in internal systems * Coordinate with internal teams for seamless communication and support
Requirements
* Strong verbal communication skills * Good listening and interpersonal abilities * Ability to handle conversations confidently and professionally * Basic computer knowledge (Zoho Tools, CRM tools) * Prior experience in BPO / calling / customer support roles preferred * Comfortable working in a structured calling environment
Preferred Skills:
* Experience in voice process (inbound/outbound) * Background in customer engagement or support roles * Multilingual communication skills (added advantage)
What We Offer:
* Stable and structured work environment * Training and onboarding support * Performance-based incentives * Growth opportunities within Enthuziastic * Supportive and collaborative team culture
Work Details:
* Job Type: Full-time * Mode: Work from Home * Shift: Preferable Night Shift
Benefits
* Opportunity to be a part of a dynamic growth focused tech startup.
* Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes
* Access to a wide learner base across countries and age groups.
* Continuous support and development opportunities for instructors.
* Competitive compensation based on experience and performance.
Details
Originally posted on Himalayas