About the role
Job Description
⛷ Are you passionate about sports and fashion? Do you have proven experience in management in the retail sector? Join the SALOMON family!
We are looking for a new Assistant Store Manager W/M for our new Salomon store in Berlin!
Main Purpose:
As true support of the store manager, the ASM contributes to:
* Meets financial targets * Coach & lead the team to deliver the best shopping experience * Contribute to ensure the highest standard of operational excellence * Is autonomous in store management in the absence of the store manager
The Assistant Store Manager needs to be hands-on, ensuring that daily tasks are done and overseeing all expertise available in store.
Key responsibilities:
Performance management
* Actively participates to reach targets and optimize costs * Guarantee an outstanding service excellence * Drive the implementation of commercial operations & store animations
Customer service excellence
* Act as a role model, instilling the importance of customer service to the team and follow up through training * Present and visible on the shop floor, interacting with customers and team members * Support the store manager in the execution of marketing activations and VM guidelines to meet Brand and store standards (except Flagship) * Handle and resolve customer inquiries and complaints professionally
Team management
* Support the manager in the daily team animation * Lead by example on being on the floor and coaching to achieve customer service excellence * With the support of the training referent, motivate and coach the team on product expertise & signature Service excellence * Participate to recruit sales associates, build & support newcomers with a strong onboarding path * Promote a positive, cooperative and engaged work climate * Support store manager to identify underperformers to put in place appropriate action plan through individual KPIs management at first * Support store manager to identify talents within the team
Operational management
* Ensure the VM guidelines and brand image are respected (except Flagship) * Participate to stock management: replenishment, deliveries, PI (except Flagship) * Ensure SOP excellence is respected (cash desk, H&S, aftersales) * Contribute to KPIs analysis and corrective action plan
Relay of the store manager
* Replace the store manager during their absence * Take “4 walls” operational decisions * Be the link between the team & the manager * Be proactive to propose constructive action plans
Qualifications
Your profile:
* At least 2 years of experience in retail management * Adhere to SOP excellence * KPIS obsessed * Business & customer service driven mindset * Experience in People management * Role modeling, positive mindset, solutions oriented * Coaching & Feedback culture * Fluent in English, with a good working level of German * Build personalized connections * Ensure positive shopping experience and adhere to SOP excellence * Appeal for performance products and their benefits * Demonstrate operational efficiency & agility
Additional Information
What We Offer:
• A dynamic, innovative, and international work environment • Opportunities for personal and professional development • A friendly work atmosphere within an international team • Attractive bonus programs and local benefits • Discounts on AmerSports products starting on your first day
Salomon promotes diversity and inclusion and values careers based on competence and performance.