About the role
Job Description
The People & Culture Manager is driving the hotel’s people strategy and fostering a positive, engaging, and high-performing workplace culture. The role is responsible for managing day-to-day human resource operations, employee engagement initiatives, talent management, employee relations, and ensuring effective implementation of HR policies and practices in alignment with luxury hospitality standards.
* Act as a point of contact for associates and department leaders on employee-related matters. * Ensure consistent implementation of HR policies, procedures, and service standards. * Promote a positive workplace culture aligned with the hotel’s values and brand philosophy. * Support initiatives that enhance employee experience, engagement, and retention. * Foster open communication between management and associates. * Drive employee engagement activities, recognition programs, and welfare initiatives. * Conduct employee connect sessions and gather feedback for continuous improvement. * Support initiatives to improve employee satisfaction and retention. * Ensure accurate maintenance of employee records, HR documentation, and reports. * Monitor attendance, leave management, and HR administration processes. * Ensure compliance with company policies, statutory requirements, and labor regulations. * Support internal and external HR audits. * Coordinate with payroll and other stakeholders for smooth HR operations. * Prepare HR reports, dashboards, and workforce analytics for review by the Director of People & Culture. * Track key HR metrics including turnover, retention, recruitment status, engagement, and training participation. * Provide insights and recommendations to support people-related decisions. * Assist in developing action plans based on employee feedback and business requirements.
Qualifications
* Bachelor's degree in Human Resources, Business Administration, Hotel Management, or a related field. * Master's degree in HR Management or equivalent is preferred. * Minimum 6–8 years of experience in Human Resources, preferably within a 5-star hotel or luxury hospitality environment. * Strong understanding of HR operations, employee relations, talent management, and hospitality culture.
Additional Information
* Good communication and customer contact skills * Ability to multi-task, work well in stressful & high-pressure situations * A team player & builder * A motivator & self-starter * Well-presented and professionally groomed at all times