About the role
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Lead of Glob. Ind. Proc. Supp. Oper.
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Act as a first point of contact for users and stakeholders across digital procurement tools (SAP Ariba, SAP Fieldglass), providing support and resolving requests either directly or in coordination with external providers. You will work in a ticket-based environment, ensuring smooth system usage and a positive end-user experience.
* Resolve user requests and incidents (tickets) in a timely and structured manner * Provide guidance and support to users, including identifying and resolving issues and clarifying system functionalities * Collaborate with Business stakeholders and IS Delivery teams to resolve issues and ensure system stability * Support continuous improvement based on recurring issues and user feedback
The work model for the role is: hybrid.
This role is contributing to the Procure to Pay (P2P) Process Excellence & Digitalization organization in a global environment. Main stakeholders include end users, Business stakeholders, IS Delivery teams and external service providers.
You will be mainly accountable for:
* Ensuring timely and high-quality resolution of user requests * Maintaining stable operation and availability of digital procurement tools * Delivering a consistent and positive end-user support experience * Contributing to continuous improvement of tools and processes based on user feedback and recurring issues * Supporting effective collaboration between Business, IS and external providers
You will join a collaborative international team, where you will be able to thrive.
Qualifications for the role:
* You enjoy working with digital tools and systems, particularly SAP Ariba (Ariba Buying), SAP Fieldglass or similar procurement platforms, within the Procure to Pay (P2P) domain * You have initial experience or exposure to system support, shared services or working with procurement tools * You are familiar with ticket-based support environments and basic system problem solving * You are self-motivated, service-oriented and have solid communication and problem-solving skills * Degree in Business, Logistics, IT or a related field * You are comfortable communicating in English (minimum B2 level); additional language is a strong advantage
Benefits:
* Enjoy a stable employment in a company with a long history in innovation and technology. * Collaborate with experienced experts in an international environment. * Seize individual development and training opportunities, from job specific to soft skills. * Private medical care (including offers for family members) and life insurance. * Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program. * Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities.
More about us
You will be part of the Procure to Pay (P2P) Process Excellence & Digitalization organization within Indirect Materials & Services (IM&S), supporting global users across multiple digital procurement platforms.
We value collaboration, continuous improvement and delivering high-quality support to our global user base.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.