About the role
Job Description
Your Primary Focus — Phone Scheduling and receptionist duties:
* Answer incoming calls promptly, professionally, and warmly — you're the first voice patients hear * Schedule, confirm, and reschedule patient appointments with accuracy, efficiency, and care * Greet patients warmly when they arrive and assist as needed with check-in and out for visits * Address patient questions about appointments, procedures, insurance, and billing both over the phone and in-person * Build rapport over the phone — patients should feel heard, valued, and excited about their upcoming visits * Manage the scheduling system to ensure appointments are accurate and the schedule runs smoothly * Patient Payments: take patient payments at check in or check out and accurately record them in the patient record
Supporting the Office:
* Manage patient records to ensure all information is current and precise * Process patient payments accurately and professionally * Support the team with filing, scanning, data entry, and other administrative tasks as needed * Communicate effectively with patients, providers, and teammates — clear communication is everything
Qualifications
Schedule & Pay:
* Full-Time Position: 38-40 hours per week * Hours: Monday–Friday scheduling typically 7:30-4:30 * Starting Pay: $18.50–$19.50/hour based on experience and performance * Note: Schedule may adjust for Federal holidays and staff vacation coverage
Your Qualities:
* Genuinely positive and upbeat — you bring energy and enthusiasm to your work every day * A team player who cares — you actively contribute to a welcoming, supportive office culture * A hard worker — you're willing to roll up your sleeves and do what it takes * Excellent communicator — you listen actively, show empathy, and express yourself clearly * Reliable and punctual — your teammates and patients count on you to show up and follow through * Organized and detail-oriented — you anticipate problems and prevent them from happening * Calm and focused — you handle the natural chaos of a busy clinic with grace and professionalism * Eager to learn — you're genuinely curious and excited about developing new skills * Professional appearance and demeanor — you represent our practice with pride
Required:
* Strong customer service experience (retail, hospitality, or similar environments count!). Prefer at least 18 months in a medical, med spa or dental setting * Excellent phone etiquette and communication skills * Willingness to learn and grow in a medical setting
Preferred:
* Prior experience in a medical office or patient-facing healthcare environment * Familiarity with scheduling software or patient management systems * Basic understanding of medical insurance and billing concepts
Additional Information
All your information will be kept confidential according to EEO guidelines.
Why Join Us?
Growth & Development:
* On-the-job training — you'll learn everything you need to succeed * Mentorship from our experienced clinical team * Clear pathway to expand your responsibilities and advance your career within our practice * Opportunity to develop valuable healthcare skills that open doors
Our Culture:
* A close-knit team that genuinely cares about each other * Fast-paced, friendly environment where no two days are the same * Leadership that listens and values your input * Patients who appreciate and remember you
Full-Time Benefits:
* Health and Dental Insurance * Consistent Monday–Friday schedule (no weekend or evening shifts) * Employee discount on aesthetic procedures and premium skincare products
About Us
We're more than a medical practice — we're a team of professionals dedicated to helping our patients feel confident and cared for. We believe in building a workplace where everyone matters, your contributions are noticed, and there's real opportunity to grow.