About the role
We are looking for a friendly and customer-focused Customer Service Representative to join our team and support customers using our health services platform.
This is an entry-level opportunity for someone who enjoys helping people, solving problems, and communicating with customers. You will respond to inquiries, resolve issues, and help ensure a positive customer experience.
Responsibilities
* Respond to customer questions and requests via email, chat, and other communication channels.
* Provide accurate information about products and services.
* Troubleshoot customer issues and help find appropriate solutions.
* Escalate complex issues to the relevant teams when needed.
* Maintain accurate records of customer interactions.
* Follow up on customer requests and ensure timely resolution.
* Work with internal teams to resolve customer issues.
* Identify recurring customer questions and provide feedback to improve processes.
* Maintain a professional and helpful customer experience.
Requirements
* 0–2 years of experience in customer service, support, administration, or a related field.
* Strong communication and interpersonal skills.
* Customer-focused and patient approach.
* Good problem-solving and organizational skills.
* Ability to manage multiple requests and prioritize tasks.
* Comfortable working with computers and common business software.
* Ability to work independently in a remote environment.
* Good English communication skills.
Nice to Have
* Previous experience in customer support or a customer-facing role.
* Familiarity with CRM or help desk tools.
* Experience with chat or ticketing systems.
* Experience working in SaaS, technology, or healthcare.
* Additional language skills are a plus.
Compensation
$38,000 - $50,000 per year, depending on experience and qualifications.
Additional benefits and employment details will be discussed during the hiring process.
What We Offer
* Fully remote work with flexible working hours.
* Supportive and collaborative team environment.
* Training and onboarding to help you succeed in the role.
* Opportunities for professional growth and development.
* Experience working with a growing technology company.
Location: Remote
Seniority Level: Junior
Salary Range: 38,000 - 50,000 USD (gross, annually)