About the role
Concierge Location: Stamford, CT
Position Summary
BLT is seeking an outgoing, customer service focused individual who enjoys making a difference in people's lives. The Concierge is a key member of the property management team, providing superior customer service, and possessing detailed knowledge of company policy and procedures. They perform essential functions as they relate to the maintenance and accessibility of the building.
Schedule: Monday-Friday 6:00am-2:30pm or 2:30-11pm
Duties and Responsibilities of the Concierge:
* Oversees the provision of all services at the front desk of the luxury residential building * Promptly answers phone calls, requests, and concerns, while responding to all resident inquiries in a professional and timely manner * Assists residents with move-in and move-out procedures. * Warmly welcomes residents, guests, and vendors. Ensures that all visitors have been properly registered. * Adheres to emergency key procedures, manage key insurance policy, and control keyboard. * Provides and coordinates resident services including but not limited to: package handling, dry cleaning, event planning, local directions, and courtesy calls. * Additional tasks and clerical duties as assigned by supervisor
Qualification and Requirements of the Concierge:
* 1+ year experience as a concierge, or 2+ years’ experience in a hospitality role * Must demonstrate commitment to deliver outstanding customer service * Self-motivated, trustworthy, and works with limited supervision. * Ability to set priorities, handle multiple tasks, and meet deadlines. * Strong interpersonal and communication skills * Proficient in Microsoft Office * High school diploma or GED, College education preferred. * Must be 21 years of age or older to comply with regulations for accepting packages containing alcohol
Physical Requirements of the Concierge:
* Must be able to lift and carry packages over 25 lbs on a regular basis. * Ability to stand, walk, bend, and reach throughout the shift.
Compensation & Benefits:
* Competitive Pay of $18-20/hr * Medical, dental, and vision insurance * 401(k) with company match * Paid time off and holidays * Tuition Reimbursement program * Employee housing Discount at BLT-owned properties
BLT is an equal opportunity employer. Please note that this job description is intended to outline the general nature and key responsibilities of the role. It is not a comprehensive list, and duties may evolve over time based on business needs.