About the role
This is a remote position.
We’re seeking a Contact Center Architect to lead the design and implementation of Amazon Connect and cloud contact center architectures. This role focuses on translating client requirements into scalable, secure, and high-performance solutions across AWS, Salesforce Service Cloud Voice, and Agentforce environments.
Key Responsibilities
* Design and lead Amazon Connect implementations from discovery to deployment.
* Conduct business process reviews, ROI analyses, and architecture planning sessions.
* Create solution blueprints for voice, chat, and omnichannel experiences.
* Lead technical teams to deliver projects aligned with client and industry best practices.
* Collaborate with stakeholders to ensure business and technical alignment.
* Mentor developers and support engineers to ensure project success.
* Advocate for innovation and cloud adoption within contact center ecosystems.
Requirements
Requirements
* 5+ years designing and implementing cloud-based contact center solutions.
* Hands-on experience with AWS Lambda, Lex, API Gateway, CloudFormation, and related services.
* Strong understanding of CRM and WFM integrations, SIP, VoIP, WebRTC, and contact routing.
* Excellent communication and client engagement skills.
* Experience leading technical delivery teams and enterprise-scale projects.
* Certifications: AWS Solution Architect (Associate or Professional).
* Preferred: Salesforce Administrator certification; pre-sales or solution consulting experience.
* English: Advanced (C1 ideal).
Originally posted on Himalayas