About the role
Role Overview This is a senior Hogan IDS support and problem management role supporting deposit applications. We're looking for someone who can investigate production issues, perform root cause analysis, advise development teams, and serve as a trusted subject matter expert. This is not a hands-on application development role and not a Java-focused position.
Key Responsibilities
* Diagnose unknown issues quickly
* Understand system behavior across multiple applications
* Determine what failed and why
* Restore service rapidly
* Document resolutions
* Recommend preventive improvements
* Share knowledge with junior team members
* Act as a subject matter expert
* Advise Change-the-Bank development teams
* Help determine solution approaches
* Explain complex Hogan behaviors
* Provide guidance more often than writing code
Required Qualifications
* Bachelor’s degree in a relevant field (or equivalent combination of education, certifications, and experience in lieu of a degree).
* Strong Hogan experience
* Ability to support critical production systems
* Fit within a very high-performing team culture
* Advanced troubleshooting ability
* Creative problem-solving skills
* Deep Hogan system expertise
* Capability to operate within a mission-critical environment
* Production support in critical banking systems
* Deep Hogan IDS experience
* Deposits domain expertise
* Strong mainframe background
* COBOL
* JCL
* CICS
* VSAM
* Working knowledge of DB2
* Production support experience
* Incident management experience
* Root cause analysis experience
* Exceptional problem-solving skills
Preferred Qualifications
* Experience supporting multiple Hogan applications
* Banking core deposits knowledge
* Ability to mentor junior staff
* Strong communication skills
* Ability to work independently during major incidents
Location: Phoenix, AZ
About Techstra Solutions Techstra Solutions is a certified woman-owned (WBENC) management consulting firm specializing in strategy, technology, and implementation services for large organizations undergoing digital and talent transformation. Our experienced team partners with clients to co-create innovative solutions in applications, data, AI, and automation that accelerate measurable, sustainable change. From advisory consulting through technical execution, we are dedicated to driving world-class business solutions that fit your strategic requirements and deliver results. For more information: www.techstrasolutions.com