About the role
About SiGMA World and Affiliate Grand Slam
SiGMA World is a global events, media and technology group. We operate across gaming, emerging technology, digital health and affiliate marketing. Founded in Malta in 2014, we’ve grown to a team of 450+ people across six global offices, bringing together businesses, entrepreneurs, investors and industry leaders through our events, media, digital products, education, investment and philanthropic initiatives.
As part of the SiGMA Group, Affiliate Grand Slam (AGS) brings together professionals in affiliate and performance marketing, including affiliates, advertisers, media buyers and technology providers. AGS creates opportunities to build partnerships, exchange insights and drive business growth.
About the Role
We are looking for an organised and client-focused Account Manager to manage client relationships and support the day-to-day operational and administrative activities of the business.
In this role, you will ensure smooth client communication, maintain accurate records, coordinate ongoing activities, and provide administrative support to the Managing Director to keep processes organised and running efficiently.
Key Responsibilities
* Client communication: Manage day-to-day client communication, respond to enquiries, provide updates, and ensure timely follow-ups.
* CRM management: Maintain accurate and up-to-date client information, deal records, and activity history in HubSpot.
* Administrative support: Assist with day-to-day administrative tasks, record-keeping, and reporting.
* Documentation management: Coordinate and maintain documentation, ensuring all information is complete, accurate, and up to date.
* Internal coordination: Coordinate with colleagues across the business to ensure smooth communication, timely follow-ups, and completion of ongoing tasks.
* Data management: Ensure information is consistent across internal systems, records, and documentation.
* Operational support: Track ongoing activities, deadlines, and outstanding tasks, and help maintain efficient day-to-day processes.
Requirements
* Previous experience in Account Management, Sales Administration, Sales Operations, Customer Success, or a similar role.
* Excellent written and spoken English. * Excellent written and spoken Russian.
* Strong organisational skills and attention to detail.
* Experience with CRM systems; HubSpot experience is an advantage.
* Confidence working with invoices, contracts, and business documentation.
* Ability to manage multiple tasks and deadlines independently.
* Strong communication and coordination skills.
* A proactive approach and willingness to take ownership of administrative tasks and follow-ups.
Why SiGMA Group?
* Grow with us – Play an important role in SiGMA's continued expansion across Latin America and help strengthen our presence within the land-based gaming industry.
* Free iGaming Academy access – Develop your industry knowledge with access to professional courses and training.
* Travel perks – Attend major gaming events, visit our international offices and build relationships with industry leaders around the world.
* Performance rewards – High performers are recognised and provided with opportunities for career progression through annual reviews and bi-yearly performance check-ins.
* International exposure – Work with leading casino operators, gaming companies and senior industry stakeholders across LATAM and SiGMA's wider global network.