About the role
Position Overview
We are seeking an experienced, results-driven Director of Operations to lead and oversee a portfolio of high-volume quick service restaurants. This individual will be responsible for driving operational excellence, maximizing profitability, developing strong leadership teams, and ensuring a consistent guest experience across all locations.
The ideal candidate is a hands-on operator who thrives in a fast-paced environment, understands the complexities of high-volume restaurant operations, and has a proven track record of improving performance across multiple locations.
This role requires a leader who can balance strategic thinking with day-to-day execution while building a culture of accountability, operational discipline, and continuous improvement.
Key Responsibilities
Multi-Unit Operations Leadership
* Oversee daily operations across a portfolio of high-volume QSR locations, ensuring consistency in execution, service, quality, and profitability.
* Lead, coach, and develop District Managers, Area Directors, and restaurant leadership teams.
* Establish clear operational expectations, performance standards, and accountability across all locations.
* Conduct regular restaurant visits to evaluate operational performance, identify opportunities, and implement improvements.
* Ensure restaurants consistently deliver exceptional speed of service, food quality, cleanliness, and guest satisfaction.
* Support successful new restaurant openings, operational transitions, and market expansion initiatives.
Financial Performance & Profitability
* Own and drive financial performance across assigned loc