About the role
TikTok Live Stream Moderator Location: West Hollywood, California Job Type: Full-Time / Part-Time
About SuperOrdinary At SuperOrdinary, we're the driving force behind the global success of today's most exciting consumer brands. We're not just an agency; we're a dynamic growth partner and marketplace expert, connecting brands like Disney, H&M, Laneige, Touchland, Glow Recipe, and Peter Thomas Roth with creators and consumers worldwide. Our team of e-commerce and social commerce gurus empowers brands to build influence, scale their global sales channels, and forge meaningful connections.
We're at the forefront of the social commerce revolution, with a proven track record of explosive growth for brands on TikTok Shop and other innovative platforms. harnessing the power of short video, livestreaming to create engaging shopping experiences that seamlessly integrate e-commerce and entertainment.
Job Overview: We are seeking a proactive and attentive TikTok Live Stream Moderator to support our live selling sessions. The moderator will ensure a smooth and positive live shopping experience by managing interactions, maintaining community standards, and assisting our hosts during live streams.
Key Responsibilities: * Monitor live chat during TikTok selling sessions to ensure a positive, respectful, and engaging environment. * Engage with viewers by pinning comments, highlighting questions, and encouraging participation. * Assist the host by managing questions, comments, and any technical issues that arise during the live broadcast. * Enforce community guidelines and TikTok policies to prevent spam, inappropriate content, or disruptive behavior. * Filter and report inappropriate comments or behavior to the relevant teams promptly. * Coordinate with the marketing and host teams to facilitate smooth live sessions. * Track viewer engagement and provide feedback for future live stream improvements. * Help manage inventory questions or issues related to products being showcased. * Stay updated on new TikTok features and best practices for live selling.
Qualifications: * Prior experience in live chat moderation, social media management, or customer service preferred. * Excellent communication and interpersonal skills. * Strong understanding of TikTok platform features and live streaming environment. * Ability to remain professional, patient, and attentive during live sessions. * Good problem-solving skills and quick decision-making. * Detail-oriented with the ability to multitask effectively.
Preferred Skills: * Knowledge of e-commerce and live selling environments. * Experience working with fast-paced digital content. * Multilingual abilities are a plus. * Passion for social media trends and online community building.
Compensation & Benefits: * Compensation: $25 - $30 per hour * Flexible working hours aligned with live session schedules. * Opportunity to be part of a growing, innovative brand. * Collaborative team environment focused on creativity and engagement.
Join Super Ordinary USA as a TikTok Live Stream Moderator and help us create seamless, enjoyable shopping experiences for our community!