About the role
The file handler will be responsible for managing a pre litigated caseload of specialist casualty claims up to a reserve value of £200,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.
Key Responsibilities
· To pro-actively manage a caseload of specialist casualty claims involving Public Liability, Employers Liability, Product Liability & Property Damage claims
· Specialist criteria may include but is not limited to: - Fatalities and serious injuries
- GDPR, defamation and PR sensitive claims
- Multi Defendant claims
- Policy coverage issues
- Any claims as agreed with the client
· Maintain accurate data on relevant case management system
· Comply with set client SLA’s
· Ensure quality service standards and productivity levels are maintained to a high standard
· Allocate new claims and set strategies
· Carry out supervisory tasks appropriate to level
· Assist with training and mentoring team members
· Undertake appropriate additional tasks provided by the Team Leader
· Attend Client review meetings and assist with client project work where applicable
Skills, Knowledge and Expertise
· Minimum 5 years claims handling and casualty experience
· Experience dealing with quantum up to £100k
· Significant experience dealing with specialist claims with complex liability and quantum issues
· Excellent attention to detail
· Strong communication and negotiation skills
· Effectively prioritises workload
· Experience providing training or mentoring and supervising
Benefits
* Davies Incentive Plan * 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) * Family Cover Private Medical Insurance (Bupa) * Simply Health Care Cash Plan * WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing * Death in Service * Critical Illness Cover * PHI/Income Protection (Private health insurance) * Pension Contribution based 5% Employee / 3% Employer * Employee Resource Groups * Employee Volunteering Programme * Cycle to Work Scheme* * Tech Scheme* * Season Ticket Loan* * Gym Flex* * Access to Online Discount Sites * Discounted Gourmet Society Membership * Discounted Tickets for Merlin Attractions nationwide * Discounts at local retail outlets
* after successfully completing probation