About the role
Job Description
n your daily duties, you will:
* Ensure the highest levels of client satisfaction, by providing prompt support and resolution of issues and reliable execution of client instructions in a consistently courteous, friendly and polite manner * Provide product and market information within the scope of ‘execution-only’ servicing * Proactively identify opportunities to delight clients, and offer additional services that may be suitable for the client’s needs * Coordinate activities with other representatives and departments, and contribute to the development of platform, service and procedure enhancements * Understand and adhere to industry regulations and company policies, particularly with regards to MiFID, anti-money laundering, anti-terrorist financing and privacy, * Treat clients fairly at all times.
Qualifications
You have:
* Previous experience in achieving customer satisfaction, especially in a financial services context , preferred * A strong interest for financial product and markets, including stocks, ETFs, investment funds, CFDs, derivatives, and cryptocurrencies * Excellent communication – verbal and written – skills * Fluency in English an German. French is also desirable * A Bachelor’s degree or equivalent practical experience * Familiarity with office software and phone systems a plus * Prior experience in handling customer requests and complaints * A proven passion for understanding, helping and servicing customers * You are particularly skilled at listening, communicating, showing empathy, and being persuasive
Additional Information
* A comprehensive benefits package including annual performance bonus, occupational pension scheme, share plan, concierge services, 34.5 paid holidays, and more * A great work environment in our offices located at Luxembourg’s Kirchberg financial district. Complementary fruit, tea and coffee * Opportunities to develop your knowledge of financial products and markets including equities, funds, derivatives, cryptocurrencies and more