About the role
Summary:
The Medical Assistant primarily provides clinical and administrative support to our OB/GYN physicians and other clinical staff. This position requires strong communication and organizational skills and being able to be empathetic towards patients while maintaining confidentiality and professionalism.
Essential Functions:
* Responsible for verifying patient information by interviewing patients, recording medical history, and confirming the purpose of the visit.
* Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
* Responsible for collecting and preparing laboratory specimens, giving patients injections, and drawing blood.
* Secures patient information and maintains patient confidence by completing and safeguarding electronic and paper medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.
* Informs patients by transmitting physician orders and questions about surgery.
* Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations.
* Assist with sterilizing equipment / maintain proper working knowledge of the Autoclave.
Primary Duties:
* Prepare exam rooms for patients including stocking with proper supplies and cleaning after each patient visit.
* Manage the flow of patients to optimize the physician’s schedule.
* Maintain accurate and timely patient documentation in the EHR system.
* Assist providers with in-office exams and procedures while ensuring patient comfort.
* Educate patients on reproductive health, prenatal care, contraception, and other health related concerns.
* Respond to (patients/vendors/employees)
* Maintain efficient supplies on hand and place appropriate orders to maintain supplies.
* Sterilize equipment and exam rooms after each patient visit.
* Coordinate and collaborate with team members.
* Schedule patients visits and follow-ups.
* Aide in answering phones, checking in and out of patients when needed.
* Other duties as assigned.
Knowledge, Skills, and Abilities:
* Strong knowledge of medical terminology.
* Knowledge of patient care techniques, administering injections, drawing blood, taking vitals, and performing basic lab tests.
* Knowledge of sterilization processes.
* Ability to manage multiple tasks efficiently in a fast-paced environment.
* Customer service skills in handling patient questions and concerns with professionalism, empathy and patience.
* Excellent communication and interpersonal skills.
* Ability to handle unexpected situations calmly and problem-solving patient concerns or conflicts.
* Ability to collaborate in a team environment.
Work Environment
* May require occasional travel or overtime.
* Work is performed in a professional healthcare setting.
* This position operates in an office setting. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
* Exposure to communicable diseases, blood-borne pathogens, and toxic substances in the work environment.
Physical Demands
* Ability to lift and move medical equipment and supplies up to 25 pounds.
* Extended periods of standing and walking.
* Manual ability to handle instruments and equipment.
Experience
* Experience and knowledge of an EMR preferred but not required.
* Prior experience working in a women's health or OBGYN setting is highly desirable.