Lab Assistant (Lab Customer Service)

Henry Ford Health · henryford.com

Detroit, MI, United States Full-time 2 days ago
Workplace
On-site
Location
Detroit, MI, United States
Who can apply
Based in the United States: you usually need the right to work there

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About the role

Job Description

Shift: Days

Status: 40 hours per week

Ready to be the backbone of our lab operations? Here's what you'll be doing:

* Master the Lab Flow: Process orders, track specimens, and manage materials with precision—you'll be the go-to person keeping everything moving smoothly * Tech-Savvy Operations: Navigate our information systems like a pro and operate laboratory equipment (including automation systems) to support our team's success * Specimen Superhero: Handle specimen and material pick-up, transportation, and receipt with care and accuracy—because every sample matters * Customer Service Champion: Interact with patients, lab staff, and caregivers with genuine professionalism and courtesy—you'll be the friendly face of our lab * Follow the Playbook: Execute established procedures consistently while working under regular supervision to ensure quality and compliance

If you're organized, detail-oriented, and ready to make a real impact in a fast-paced lab environment, we want you on our team!

Qualifications

EDUCATION & EXPERIENCE:

* High school graduate or equivalent required. * Strong computer skills; Microsoft Office Suite or similar software. * Experience in a medical setting, hospital or clinic laboratory preferred. * Familiarity with medical terminology and human anatomy preferred. * Candidate with college-level course work in science preferred. Ability to follow written and verbal instructions and demonstrate exceptional customer service skills required.

About Customer Support jobs in the United States

Open jobs
1,752 open Customer Support jobs in the United States, 320 of them posted in the last 7 days. See all Customer Support jobs in the United States
Typical advertised pay
$45,000 – $74,000 a year for the middle half of the 518 job ads from 331 employers that state a salary in US dollars (median $53,000). This is base pay as advertised, not total compensation. Customer Support salary in the United States

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