About the role
About the Role
Join an early-stage hospitality technology team expanding across Europe. You will manage guest operations and help turn real-world cases into clear, scalable processes.
What You'll Do
* Support guests throughout their journey, from booking inquiries through check-out, using AI support while taking ownership of decisions.
* Coordinate tasks and priorities across remote teams, customers, and external service providers.
* Identify recurring issues, process inefficiencies, and opportunities for automation.
* Build and improve operational processes based on guest cases and day-to-day experience.
What We're Looking For
* Native German speaker with English proficiency at C1 level or higher.
* A completed university degree in business administration, communications, economics, or a comparable field.
* Experience in guest operations, customer service, or hospitality operations, including handling inquiries, bookings, check-ins, or check-outs.
* Experience coordinating multiple stakeholders and managing operational priorities under time pressure.
* A structured, analytical approach, strong communication skills, and the ability to make independent decisions.
* Background in hospitality operations, short-term rentals, or property operations is relevant. The role suits candidates with approximately 1 to 10 or more years of experience.
Compensation & Benefits
Salary: €40,000 to €45,000 annually. Visa sponsorship is not available.
Location
On-site in Berlin, Germany.